LAS VEGAS — Not only does an entirely paperless mortgage department make members happy, it also makes sense come budget time.
Joe Brancucci, executive vice president and chief lending officer at $8.5 billion BECU, told ACUMA conference attendees this morning that his paperless mortgage operations saves $206,000 per year in employee efficiency alone. Department employees save more than two hours per day each going paperless, he said.
Making the switch wasn't easy, even for powerhouse BECU, headquartered in tech-friendly Seattle. Brancucci said there was considerable employee distrust and resistance. Those human factors, combined with vendor and other technology challenges, created a monster project that required four years to complete.
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