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I enjoyed reading about the use of personal teller machines at Coastal CU and at Mid-Hudson Valley CU (CU Times, April 23, 2008). I think they offer the opportunity to merge the teller line and the call center. We have tried that. Tellers have wait time between members. During that time they take calls from our phone switch and back up the call center. On Sunday our supermarket tellers answer all the phone center calls because Sunday is a slower day for tellers and the call center is also slow.

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