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HAWTHORNE, Calif. — It’s been nearly four years since FAA First Federal Credit Union expanded its membership to include the entire air transportation industry, and during that time, a few observations made it clear that members certainly had specific choices about accessibility.

For one, the majority of members at the $294 million credit union preferred not to go into one of its three branches, said Eileen Rivera, president/CEO. Most conducted their financial transactions online, through ATMs and direct deposit. Many use the more than 1,800 branches available through the CU Service Center shared network. In fact, only 5% of the 24,033 FAA First members actually use the credit union branches–and that’s OK.

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