SEATTLE — Paying attention to employee suggestions, encouraging their feedback, and pushing real teamwork seems to be paying big dividends for the $486 million Watermark Credit Union.

Indeed, the Seattle CU has won three top workplace honors with top management subscribing to a basic "employees know best" approach.

"Today's generation of employees simply wants to be involved" in the decision making process, said Charles Cockburn, president/CEO, who is a subscriber to management principles advanced by Brit W. E. Deming as well as gain-sharing methods of the Scanlon Leadership Network.

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