WASHINGTON — As part of the Small Business Administration's agency transformation agenda, credit unions, lenders and small businesses can soon expect to see more operational reform and accountability, enhanced internal and external communications and improved customer service.

The agency said it recently completed the largest staff training in its history, covering more than 1,300 of its 2,500 permanent employees. The training, which spanned three weeks in August, featured content tracks based on the employee's primary role including contracting, loan processing, customer service, administration, marketing and public affairs. Moving forward, SBA said will train senior managers and headquarters staff this fall and has institutionalized the next SBA University for 2008.

"We know SBA personnel have long felt over-tasked and lacking necessary tools and training to accomplish their jobs," said SBA Administrator Steven Preston. "August's training is an investment towards refocusing the agency on its core mission, improving employee productivity and enhancing external customer service."

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