LAS VEGAS — When is it obvious that a director is "micro-managing" operations and the paid staff of the credit union? Is standing in the lobby asking questions of members and staff an example of "micro management."
"Certainly not," declared Bob Kravetz, chairman of the Department of Labor FCU in Washington responding to heated questions during an exchange at the National Directors Convention Thursday.
Kravetz, moderator of a break-out session on "Governance Basics for New Directors," told attendees he routinely spends time in the branch lobby chatting with members about CU services and if he receives negative comments he passes those on to the CEO.
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"I think that's micro-management when he's talking to members in the teller line and I think that should be the job of the staff," charged one audience member.
But supporting Kravetz was Mickey Hayes, CEO of Sweetwater Teachers FCU, who said he would not mind a bit if one of his directors did the same. "I think it's good PR for the chairman to be in the lobby," said Hayes.
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