WASHINGTON — When it comes to the success of consumer directedhealth plans communication and information tools are key.

According to a new study conducted jointly by global consultingfirm Watson Wyatt Worldwide and the RAND Corporation, a nonprofitresearch organization, most employers cite employee communicationas their greatest challenge in introducing CDHPs and during theplan's first year.

Employers, on average, began communicating information about thenew plan to workers four months prior to open enrollment.

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