WASHINGTON — When it comes to the success of consumer directedhealth plans communication and information tools are key.
|According to a new study conducted jointly by global consultingfirm Watson Wyatt Worldwide and the RAND Corporation, a nonprofitresearch organization, most employers cite employee communicationas their greatest challenge in introducing CDHPs and during theplan's first year.
|Employers, on average, began communicating information about thenew plan to workers four months prior to open enrollment.
|Another challenge that employers face when offering a CDHP isproviding workers with information they need to help make gooddecisions about health care cost and quality. The study found thatemployers are generally pleased with Web-based, out-of-pocket costcalculators for employees. However, they find that specificresources needed to help workers evaluate the cost and quality ofcare from specific providers are often lacking.
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