SEATTLE — Fuze Digital Solutions says it has now optimized its knowledge-management solutions for mobile access.
The Seattle-based provider of self- and assisted-service solutions to more than 100 credit unions and other organizations says it is using Web services to provide a customized interface to any device.
"This enhancement to the Fuze Suite further supports our objective to enable all companies to affordably provide quality customer care using the device and language preferred by the person getting the support," says Chuck Van Court, president and founder of Fuze Digital Solutions (www.fuze.com).
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Washington State Employees Credit Union (www.wsecu.org) is a first user of the mobile-enabled Fuze tools in its recently launched mobile banking platform.
"Fuze was able to quickly and affordably extend customized access to our Info Center within the small screen limitations inherent with mobile devices," says Ben Morales, senior vice president and CIO at the $1.2 billion CU in Olympia.
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