LAS VEGAS — As credit union leaders continue to brainstorm on how to bring value to members, becoming an "expert thinker" may help open the door for more innovation, according to one expert.
Michael LeGault, author of Think! Why Crucial Decisions Can't be Made in the Blink of an Eye, shared with attendees his observations on what it takes to become an "expert thinker." For one, expert thinkers develop plausible theories that explain the world, he believes. Three elements of critical thinking are observation and investigation, logic and reasoning and skepticism, LeGault said.
"Critical thinking is not an orderly process," LeGault said. "There's still a lot of guesswork involved. Failure is a part of the learning process."
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The traits of a "good" critical thinker include not being a "know-it-all," seeing problems as exciting challenges, having positive energy and being able to tolerate risk, failure and criticism. For credit unions, these traits can go a long way in helping the industry get its message out to the wider public, LeGault said.
"Who knew," LeGault asked upon reading that Consumer Reports recently suggested to readers to look to credit unions because they tend to have lower rates than other financial institutions.
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