The automated risk management system also includes reporting functions that deliver statistical summary reports to support informed risk evaluations and "a clear financial picture of actual fraud loss and potential fraud loss," says Sara Brooks, senior vice president of strategy and offerings development for IntegraSys.

"We looked at the market and saw that there wasn't one product that provided a holistic view of a member's relations with a credit union," Brooks says. "We decided to build a solution that would look at patterns of activity across all channels and would be flexible and tunable by the individual credit union, to fit its needs for risk management."

FIDO uses an ASP interface that allows the browser-based system to be deployed in-house or as a service bureau solution and was built as a standalone platform "so it really could integrate with any core processing client," Brooks says.

IntegraSys has begun offering FIDO to its client base, with an eye toward the other Fiserv credit union processors and then the broader market later on, Brooks says.

Three credit unions have deployed the system so far, including $675 million Eli Lilly Federal Credit Union in Indianapolis.

In addition to monitoring transactions across multiple channels in real time, FIDO automates time-consuming reporting and analysis processes that are often done manually, the company says.

"The most challenging aspect of implementing this platform was the real-time aspect," Brooks says. "There are a lot of tools in the market that do fraud analytics, but they really do it as sort of a batch process. We wanted to be able to capture all this in real time, so there's much more ability to respond. And the ability to analyze across channels is a key advantage."

Training staff to use FIDO is not daunting, says Dan Urscheler, offerings development manager at IntegraSys.

"The most complex thing really may be just choosing what patterns you want to detect, followed by the case management piece of it. But it's really very easy to comprehend what's going on," he says.

"For instance, someone might write a bad check or make an empty-envelope ATM deposit in a shared branch situation and then make so many ATM withdrawals in so many hours. You can tell quickly that you need to go in and see what's going on," he says.

Brooks says FIDO is priced on a tiered system and scales well to credit unions.

"At the end of the day, institutions have to decide what level of risk they want to take on, and FIDO allows you to be as pro-active as you want to be," she says. –[email protected]