VALLEY FORGE, Pa. — Improving member service by helping disparate software make beautiful music together is the idea behind the Maestro Projects Group, the integration division at USERS Inc.
Business processes that span systems–from all the checks needed to open an account to simply ordering checks and ATM cards and then cross-selling and automating loans–have become increasingly complicated and potentially costly, especially in today's climate of increasing expectations from consumers and regulators alike.
But synchronizing systems is something Anne Ballard, general manager of the Maestro group, has seen as a need for a long time.
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