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FedChoice FCU is one of the first two credit unions to use KeySmart, along with $390 million Elkhart County Farm Bureau Credit Union in Goshen, Ind. The Keystone Suite also includes service bureau, online banking, consulting and programming services, a middleware module, record transfer software and the UPost online honor deposit service. The CUSO now has 108 clients using its range of services and software. As with the other solutions, a major focus of the nine- to 12-month development process for the KeySmart lending platform was integrating it into the Episys core platform, says senior project manager Eric Leighow.

The other main challenges, he adds, were to streamline and automate the lending process while working with different credit unions to find the product that “had all the functionality that most of them would need while building a solution that could be customized at each credit union.”

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