In-House or Service Bureau: Which is the Right Option for your Credit Union?

Whenever a credit union selects any major technology solution and in particular a core system, there’s much more to the decision than a choice between the functionality offered by the solution and the vendor of the system. You have to decide on how you want the technology delivered. Do you want your credit union to run the system in-house or do you prefer to establish a relationship with a provider who will deliver this service to your institution?

While any change in delivery options relative to your core system must be looked at like a conversion, if the core system is delivered both in-house and service bureau, transitioning between the two options is easier. Your staff’s knowledge of the system minimizes any required training which is a major part of any system change.