Search
 

Credit Unions Turn to Knowledge Bases to Save Time, Money on Member Inquiries

Whether they are coming in via e-mail or telephone, members have lots of questions. Providing fast and accurate answers is critical for member satisfaction, but finding the time and the staff to do that can be a challenge.

X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.

PORTSMOUTH, N.H. — Whether they are coming in via e-mail or telephone, members have lots of questions. Providing fast and accurate answers is critical for member satisfaction, but finding the time and the staff to do that can be a challenge.

One solution is to try and reduce the volume of questions that require staff assistance. Some credit unions have turned to technology for help and are offering searchable knowledge systems on their Web sites for members to find answers on their own.

Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.

Your access to unlimited CUTimes.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical CUTimes.com information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including Law.com and GlobeSt.com.

Already have an account?

Recommended Stories

Credit Union Times

Join Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

  • Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
  • Exclusive discounts on ALM and Credit Union Times events.
  • Access to other award-winning ALM websites including TreasuryandRisk.com and Law.com.

Already have an account? Sign In Now
Join Credit Union Times

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.