TORONTO — For the second year in a row, an independent survey has found that credit unions rank higher than banks and other financial institutions in several customer service measures.

The 2006 Customer Service Index by Synovate, the market research division of Aegis Group plc, found credit unions ranked highest in the following five categories among all financial institutions: overall quality of customer service, staff service at "my" branch, information handling and communications, financial products and services, and online banking.

"There truly is a 'credit union difference' and our members experience it every day, whether they deal with us online, in person or by phone," said David Phillips, interim president/CEO of Credit Union Central of Canada. "We know that Canadians appreciate the friendly, top quality service they receive from credit unions and this survey confirms what we hear from them."

Continue Reading for Free

Register and gain access to:

  • Breaking credit union news and analysis, on-site and via our newsletters and custom alerts.
  • Weekly Shared Accounts podcast featuring exclusive interviews with industry leaders.
  • Educational webcasts, white papers, and ebooks from industry thought leaders.
  • Critical coverage of the commercial real estate and financial advisory markets on our other ALM sites, GlobeSt.com and ThinkAdvisor.com.
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.