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CAMBRIDGE, Mass. — When it comes to delivery of services and customer service, consumers continue to put a premium on credit unions’ ability to consistently follow through, according to a new study from Forrester Research.

The research firm asked consumers to rate their primary bank, investment firm, and insurer in two categories: value delivered and service provided. In its report, “Consumers Rate Their Financial Institutions; Value And Service Ratings For 30 Banks, Investment Firms, And Insurers,” Forrester analyzed the ratings for 30 different financial institutions using the following criteria:

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