Search
 

Clarke American Adds IVR To Customer Service Menu

SAN ANTONIO - Credit unions calling customer service at Clarke American will now be served with the same interactive voice technology many use to serve their own members. The company, a provider of checks and related products to financial institutions, says it has invested in an IVR system that centers...

By Staff Writer | Updated on July 18, 2006

SAN ANTONIO – Credit unions calling customer service at Clarke American will now be served with the same interactive voice technology many use to serve their own members. The company, a provider of checks and related products to financial institutions, says it has invested in an IVR system that centers on a real voice-a friendly, virtual consultant named Karen-to handle calls. The system seamlessly routes calls to the appropriate customer service staffer and also offers efficient self-service capabilities, saving time and costs for the callers, the company says. “IVR technology is an extension of our associates, so account holders can either take advantage of its efficient, self-service capabilities or benefit from the tailored customer service experience which it enables our consultants to provide,” says Kaari Swope, senior vice president of contact center services at Clarke American in San Antonio.

Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.

Your access to unlimited CUTimes.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical CUTimes.com information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including Law.com and GlobeSt.com.

Already have an account?

NOT FOR REPRINT

© 2023 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

 

Recommended Stories

Credit Union Times

Join Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

  • Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
  • Exclusive discounts on ALM and Credit Union Times events.
  • Access to other award-winning ALM websites including TreasuryandRisk.com and Law.com.

Already have an account? Sign In Now
Join Credit Union Times

Copyright © 2023 ALM Global, LLC. All Rights Reserved.