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LAS VEGAS – As part of its ongoing shakeup in customer service, CUNA Mutual Group intends to reduce the number of national call centers from 38 down to an undetermined level based on new operating procedures, according to CUNA Mutual President/CEO Jeff Post.

During a press briefing at CMG’s annual Discovery conference, Post said a three-year service “improvement plan” will involve moving call center operations from the product areas into a new Customer Operations Unit with a benefit being more consistent service.

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