ORLANDO, Fla. – Two CUNA Strategic Services partners announced new services to aid credit unions when disaster strikes at CUNA's Future Forum last week.
Agility Recovery Solutions unveiled its new full-service mobile branch product to provide credit unions a home away from home when disaster strikes. "Think of it as an insurance policy," Julie Esser, new alliances director for CSS, said as in an ironic twist Hurricane Alberto began pouring rain on Orlando.
The facility offers Dell Desktop computers, a generator with satellite communications, enough fuel to run for 24 hours continuously, safe capability, lockable cash drawers, heat, air-conditioning, and even live plants. The unit is completely modular and fully compliant with the Americans with Disabilities Act.
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Agility Vice President Paul Sullivan explained that the units can be delivered within 24 to 48 hours of a request and they have access to about 100,000 units. The best thing with the mobile branches, he emphasized, "There is no reliance on land-based services at all." Sullivan said Agility will allow customers to come test it on their site or it can be brought to the credit union for testing.
The cost to keep one of these units on retainer is $250 a month, according to Esser. Price can go up with usage, CUNA Director of Disaster Preparedness Scott Earl added. CUNA also announced the availability of a nationwide call center for credit union members to link up with their credit unions in the event of a disaster. The Credit Union National Emergency Information System can be accessed by dialing 1-877-CULOCATE. The service is intended to allow credit union members to be able to get up-to-date information on their credit unions in the event of a disaster. VoiceGard, a CUNA Strategic Services partner, will maintain the system that will allow credit unions to post "information only" messages. The service is open to all credit unions nationally in the event of a natural or intentional disaster. How it works: during a disaster, a member can dial 1-877-CULOCATE, listen to a prompt that directs them to their state. Then the caller can key in their credit union's name to reach a maximum 30-second pre-recorded message. If the member has difficulty reaching the appropriate mailbox, which will be managed by CUNA, callers will be able to leave messages if immediate attention is required.
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