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ORLANDO, Fla. – A Future Forum education session on the credit union boards’ role in serving members of modest means revved up the officials and got them hashing out the issues amongst themselves. “You can’t understand what your role is until you understand who this group is,” Wisconsin Credit Union League Vice President of Operations Jim Drogue said. He explained that these people are often of modest incomes, immigrants, young or seniors, and even credit union employees. They generally are not using mainstream financial services. “What does that mean? The majority of them are using alternative financial services providers,” he said, and they are ripe for the credit union picking.

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