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SEATTLE – The simplicity of the “InfoGuy” who so helpfully shows members the way to financial insight through the Web site at Whatcom Educational Credit Union (www.wecu.com) disguises the complex, growing knowledge base driving the self-help solution.

It’s driven by the Fuze Suite, a module-based ASP that provides such services as public and private knowledge bases, e-mail and contact/feedback management, two-way communications, alerts, third-party system integration, chat, usage analytics and reports and personal finance content.

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