INDIANAPOLIS – Credit unions which process their credit and debit transactions in-house with OneBridge now have a card dispute manager, called Dispute Agent, which can help them handle the often frustrating process more efficiently. "Many of our clients are small- to mid-size institutions that have one or less than one person dedicated to their card program department," said David Becker, OneBridge CEO. "Dispute Agent was designed to make it easier for them to successfully manage disputes." OneBridge Gateway's Dispute Agent solution enables a user to create a dispute case and then automatically track that case through its entire lifecycle, including copy requests, fulfillments, nonfulfillments and re-presentments. Its built-in knowledge reminds a user of key dates and deadlines via e-mail, and its electronic document exchange capabilities eliminate paper-based tracking. "While the overall percentage of transactions that ever get charged back remains extremely low, typically under 1%, we understand that the rules and regulations related to the dispute process have been a point of frustration for our clients," said Becker. "Dispute Agent removes that frustration. It has the rules and the deadlines built in." Angie Jester, Operations Analyst at Idaho Central Federal Credit Union, the beta client for Dispute Agent, said that the new tool has been a huge benefit to her operation. "It is saving us time and has virtually eliminated our need to use paper to track disputes," she said. "The system is very user friendly. I don't have to pull out my Visa manual to look up reason codes anymore. Dispute Agent gives me a drop-down menu of likely reasons and I can just select from there." Roughly 25 CUs process their card transactions in house with OneBridge.