"If we make an error, we make it right. We never try to argue down a member. We can't do enough to keep our members happy." – Debbie France, manager of member services at $1.5 billion Eastman CU on helping members with individual retirement accounts and other financial service decisions. "I certainly hope that's not the case and I've had no indication that NCUA intends to do that." – NAFCU Director of Regulatory Affairs Carrie Hunt on whether NCUA could take away the underserved areas adopted by more than 200 non-multiple common bond credit unions. "We at credit unions have to spend so much time explaining to people what a credit union is and why it's good for you. Serving on the Chamber of Commerce is a good way to market the credit union difference. I encourage it for all community credit unions." -

Greg Kidwell, president/CEO, Members First CU, Columbus, Ohio, explaining the benefit community-charter CUs can realize by serving on the boards of their local Chamber of Commerce.

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