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NORTH CANTON, Ohio – With slightly more than 50% of its total revenue in 2004 coming from servicing its ATMs, Diebold has opened a brand-new, 165,000-square foot facility to help meet its growing service commitments. The two-story Diebold Global Service Logistics Center will serve to warehouse and streamline the distribution of parts and services for Diebold ATMs. “We strive to provide world-class service, and we want our facilities to match the quality of our service operation,” Charles Ducey, a vice president with Diebold explained. “Our parts warehousing, repair and refurbishment departments are complementary components of our organization, but our old facilities placed them more than 30 miles apart. We needed a facility that brought our team together, made better use of space and enabled us to employ modern, state-of-the-art equipment for increased efficiencies and improved productivity. Our new facility enables us to do all of those things,” he said. Diebold pointed out that one reason the facility needed to be so large is that the company manufactures more than merely ATMs and the company has customers in the financial, retail, government, commercial, gambling and healthcare industries. The new warehouse will support hundreds of products, including those in Diebold’s security and self-service lines, and will be home to more than 38,000 unique parts. The new facility will also house staging for Diebold’s ATMs and a media center, materials planning, product refurbishment and repair. Even though it has just opened, the facility has already won awards from the Associated Building and Contractors group for the efficiency of its design, the manufacturer said. The design improvements will reduce order-processing time from a maximum of two hours to just 20 minutes, the company said. Modernized storage will allow for better parts placement and inventory planning. And 17 shipping and receiving docks will allow for more efficient processing of more than 19,000 repairable parts that are received and more than 36,000 orders that are shipped each month. These improvements will enable Diebold to respond to its customers’ needs more quickly and accurately. It took 130 of Diebold’s employees working over two three-day weekends to move the company’s operations to the new facility. The move involved hundreds of thousands of parts, thousands of skids of materials, shelving, tools, machinery, office equipment and more and took more than 350 18-wheel truckloads to complete, the company said.

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