ST. PETERSBURG, Fla. - PSCU Financial Services, the card processing cooperative for more than 500 credit unions which use the First Data platform, has completed its conversion of the $5.4 billion BECU's credit card portfolio. BECU announced it had chosen PSCU last year, and it took almost a year to...
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ST. PETERSBURG, Fla. – PSCU Financial Services, the card processing cooperative for more than 500 credit unions which use the First Data platform, has completed its conversion of the $5.4 billion BECU’s credit card portfolio. BECU announced it had chosen PSCU last year, and it took almost a year to convert the credit union’s 150,000 card portfolio to First Data’s platform and then to integrate it into PSCU’s operations, which includes core processing and 24 x 7 cardholder service, along with risk management servicing. “When our management team evaluated the goals for credit card servicing, we focused on selecting a long-term partner that could work closely with us to maximize the growth opportunities within our credit portfolio through innovative thinking and leading-edge technological tools,” said Gary Fee, a director of BECU. “PSCU Financial Services has already demonstrated its excellent management and planning skills through a smooth conversion. We’ve already been able to expand our product offering to our members by adding 24/7 servicing, which we anticipate will also reduce our fraud exposure by being able to react to potential situations in real-time,” he said. That real time processing and fraud protection will allow BECU to be able to remedy its members’ fraud concerns at the time they take place instead of crucial hours later, PSCU said. One of the earliest things BECU has put into place is Data eXchange, a way of populating credit unions’ online applications for members and for presenting data to employees who are providing customer service or other functions, PSCU said. BECU is the first of PSCU’s credit unions to use Data eXchange. Its employees are also among the first to benefit from a new interface for the FDR system called Evolve. It equips employees at branch locations with tools to easily obtain card information by pointing and clicking at icons, replacing a cumbersome list of codes required to access data, PSCU said. “BECU is one of the first of several credit unions to pilot this exciting new interface, which delivers card information into the hands of employees quickly and easily,” said David Serlo, President of PSCU Financial Services. “The successful deployment of Evolve as part of the conversion is the first of many initiatives we have with BECU to help them achieve their strategic growth objectives. We are very excited to be an integral partner in this process.” -
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