American Airlines FCU Launches Branch Suite, CRM Tools via Summit

FORT WORTH, Texas – American Airlines Federal Credit Union is deepening its relationship with Summit Information Systems, adding member-relationship and branch management tools as the $4 billion CU converts to a new platform from the Fiserv business unit. AAFCU is deploying the Summit Branch Suite core processing platform and new contact management capabilities from Fiserv Customer Center Solutions, giving staff information they need to personalize their interaction with members and recommend appropriate products. “For more than 14 years, we have gained competitive advantage with innovative solutions developed by Summit,” said John Tippets, president and CEO of AAFCU (www.aacreditunion.org). “With the Summit open architecture, we can pursue our business initiatives by selecting and implementing our preference of technology solutions.” Oregon-based Summit Information Systems (www.summitsite.com) is the core processor for 249 credit unions of more than $25 million in assets, according to the 2005 Credit Union Technology Survey from Callahan & Associates.