KETTERING, Ohio – Day Air Credit Union has deployed its new Telephone Teller service, an audio response system powered by Maxxar technology that uses natural language speech recognition and response. Members of the $135 million CU now can simply say "Day Air" into the phone and follow that with requests for account information and to complete transactions, eliminating time-consuming menus and telephone keypad punching, says William J. Burke, 23,000-member Day Air's president and CEO. Day Air CU (www.dayair.org) serves employees at about 350 companies and the communities of Montgomery, Greene and Warren counties in southwest Ohio.

Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.

  • Critical CUTimes.com information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including Law.com and GlobeSt.com.
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.