iQ Credit Union Signs Fuze for Knowledge Management

VANCOUVER, Wash. – iQ Credit Union has signed a two-year agreement to deploy the knowledge management and e-services system from Fuze Digital Solutions on the credit union’s Web site and intranet. “In particular, I appreciated the Fuze Suite’s ability to tightly integrate with our Web site, support two-way secure communications, compute response times taking into account our business hours, and its single sign-on capabilities with other applications,” says Linda Barber, vice president of member services at $280 million iQCU. The Fuze Suite is a Web-based service that includes a searchable knowledge base, alerts, personal finance content, two-way secure e-mail, contact management and usage analytics. In addition to credit unions, Seattle-based Fuze includes on its client list Callahan & Associates, CU*Answers and DigitalMailer. Outside the credit union industry, its clients include CareerBuilder.com and AAA.