Navy Federal, FurstPerson Team Up

VIENNA, Va. – Navy Federal Credit Union has tapped FurstPerson to help identify and hire the best call center staffers. “We were looking specifically for a Web-based assessment tool that can allow us to evaluate candidates in a simulated call center environment. The CC Audition product from FurstPerson is very comprehensive and will allow us to hire candidates who meet our job performance requirements,” said Navy FCU Employment Supervisor Debra York. One of FurstPerson’s offerings- CC Audition- is a multimedia, Web-based simulation of a call center position that includes interactive scenarios to accurately assess candidates in areas ranging from computer skills and rapid information processing/multi-tasking, to general learning/problem solving and competitive positioning. Potential staffers are directed to different branches of the assessment based on answers provided and scoring is immediate upon completion. With call centers in Pensacola, Florida and Merrifield, Virginia Navy FCU serves some 2.5 million members and has over $22 billion in assets. “To have the nation’s largest credit union select our simulation tool is a great honor. Navy Federal operates a first-class contact center environment. We are pleased to be supporting their business objectives,” said FurstPerson President/CEO Jeffery L. Furst.