MADISON, Wis. – CUNA Mutual Group is set to release its updated Credit Union Lending Strategies and Trends report this month. Since the late 1990s, CUNA Mutual’s annual survey of lending programs has confirmed an increase in the number of CUs that offer remote lending options, but no corresponding decrease in the percentage of face-to-face lending transactions, wrote Pam Schnagl, a researcher for CUNA Mutual. The percentage of CUs that outsource their lending call centers has increased steadily from 16% in1996 up to 30% in 2000, and then to 33% in 2003. Credit unions with $250 million or more in assets are twice as likely to outsource call centers than CUs with $50 million to $100 million in assets at 44% to 22% respectively, Schnagl wrote. In 2003, 23% of CUs with $50 million or more in assets paid for consulting services on lending issues, such as increasing loan volume and cross-selling. This does not include training or seminars for staff. In 2002, this percentage was 16%. About 67% say it is very important to consult with outside experts in developing new lending products and services.

Complete your profile to continue reading and get FREE access to, part of your ALM digital membership.

Your access to unlimited content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including and

Already have an account?


Credit Union Times

Join Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

  • Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
  • Exclusive discounts on ALM and Credit Union Times events.
  • Access to other award-winning ALM websites including and

Already have an account? Sign In Now
Join Credit Union Times

Copyright © 2022 ALM Global, LLC. All Rights Reserved.