LAUREL, Md. – Tower Federal Credit Union finds that remote teller systems installed in November 2003 have exceeded expectations. “Response has been positive with many members now transacting their business at the new remote teller branches regularly,” said Tower FCU President/CEO Martin M. Breland. “We went forward with branch expansion plans for our Ellicott City branch and have reduced our operating costs while creating a more secure environment.” The Remote Teller System, which is gaining popularity in some credit unions, features walk-up teller units through which live tellers assist members. Tellers and members view one another via closed-circuit television cameras and communicate through a microphone or telephone. Tellers send paperwork and currency through a pneumatic tube back to their member waiting at the screen. According to Tower FCU Branch Manager Peggy Stavely, the new system has helped improve member service since each teller can be assigned to multiple stations and serve more than one member simultaneously. “These stations are not only safer for employees but for members as well. A robber could see how complicated it is to get to a vault or any cash and would walk away,” said Tower FCU Ellicott City Assistant Branch Manager Casey Quinn.

Complete your profile to continue reading and get FREE access to, part of your ALM digital membership.

Your access to unlimited content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including and

Already have an account?


Credit Union Times

Join Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

  • Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
  • Exclusive discounts on ALM and Credit Union Times events.
  • Access to other award-winning ALM websites including and

Already have an account? Sign In Now
Join Credit Union Times

Copyright © 2023 ALM Global, LLC. All Rights Reserved.