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AVON, Conn. – Business resumption and system security were the hot topics for the latest technical forum put on by COCC for its client credit unions and community banks. One of the presenters, Everett Hanson, vice president of MIS for $1.1 billion HarborOne Credit Union in Brockton, Mass., described how his organization deployed an automated disaster planning system augmented by focus groups that helped determine clear areas of expertise and a chain of command. “The application makes you think of things you wouldn’t ordinarily,” said Hanson. “We now keep an inventory of staff who are trained on particular systems and functions. We know what’s been tested and when. Examiners gave us high marks for that level of preparation.” Fifty-one credit unions and banks participated in the recent session in Sturbridge, Mass. It was the fourth technology forum that COCC, the former Connecticut Online, has held in the past 18 months, the core processor said. “The underlying purpose behind these forums is to save our clients time researching and troubleshooting their own technical strategies,” said Joseph Lockwood, COCC’s chief technology officer.

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