The good news for Fiserv is the majority of EDS CU clients are satisfied. Bill Rogers conducted a survey of EDS credit union clients. Sending surveys to 500 clients, it received a 20% response (96 clients), so the survey is by no means all encompassing, but it is a viable sample group. Some 43% of respondents said they were generally satisfied with EDS products and services; 26% were very satisfied; and 17% were generally dissatisfied. Digging deeper into the survey finds what EDS clients don't like. Here they are ranked in order of dissatisfaction: 1. High cost of services and overhead 2. Older technology, lack of features and functions 3. Customer service 4. Training & Education When asked what the primary strengths of EDS and their particular system, they said the following: 1. Features and functions of system 2. Customer service 3. Extensive technology services 4. Financial resources of EDS Some 64% of those surveyed said they've been with EDS for more than 15 years.

Continue Reading for Free

Register and gain access to:

  • Breaking credit union news and analysis, on-site and via our newsletters and custom alerts.
  • Weekly Shared Accounts podcast featuring exclusive interviews with industry leaders.
  • Educational webcasts, white papers, and ebooks from industry thought leaders.
  • Critical coverage of the commercial real estate and financial advisory markets on our other ALM sites, GlobeSt.com and ThinkAdvisor.com.
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.