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Callahan Survey: CU Members Cite Web Site as Crucial Info Source

WASHINGTON - Credit union members who use online services bank on their credit union for more than just the basic transactions, according to the latest Callahan & Associates online survey. Almost 90% of credit union online members in a survey last month said they depend on their credit union's Web...

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WASHINGTON – Credit union members who use online services bank on their credit union for more than just the basic transactions, according to the latest Callahan & Associates online survey. Almost 90% of credit union online members in a survey last month said they depend on their credit union’s Web site for personal finance management. Fifty-six percent said they considered the Web site “critical” to them. The survey attracted responses from 13,900 members of 15 credit unions ranging in size from $181 million to $2.8 billion E-members report using their credit union Web site for many other uses when available such as: *

Accessing e-statements (50%) *

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