BOCA RATON, Fla. – IBM Southeast Employees' Federal Credit Union is getting serious about service with the launch of its Service Excellence Assurance Program. Designed to measure industry leading service levels, the program focuses on obtaining feedback through surveys to fine tune training efforts and internal processes where needed and provide positive reinforcement where deserved. "This service feedback program is essential in understanding how we are doing," said IBM Southeast EFCU President/CEO Larry McCants. Surveys will be brief, easy to fill out and easy to return and will be available in the branches, on the Web site and via regular mail and e-mail. Survey questions will be specific to the services the member has recently used.

Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.

  • Critical CUTimes.com information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including Law.com and GlobeSt.com.
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.