WASHINGTON – MBNA, the largest purchaser of credit unions' credit card portfolios, said that the anticipated closing of the 950-employee call center in Boca Raton, Fla., will result in better service to its cardholders, not worse. The 18-month phase out of the facility will not result in any net loss to the Wilmington, Delaware-based company, according to MBNA spokesman Jim Donahue. Donahue said that the company will offer to move the affected MBNA employees to the new or expanded facilities in Atlanta, Georgia; Cleveland, Ohio or Newark New Jersey. "This move is part of planned restructuring of our cardholder services that should result in better service, not worse," Donahue said.
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