Thank you for sharing!

Your article was successfully shared with the contacts you provided.

<p>NAPERVILLE, Ill. – No one can accuse the $4.4 billion Mid-States Corporate FCU of sitting in the ivory tower and doling out products to its member credit unions as it sees fit. The corporate this quarter unveiled an innovative new program that is designed to give it a look inside the back-office operations of natural person credit unions, while giving credit unions a window into Mid-States’ operational world. The goal, according to the corporate, is to be able to better serve its credit unions by making sure its product line is in line with their needs. Mid-States’ Corporate Exchange Program calls for staffers of its member CUs to spend a few days in Mid-States’ back-offices. Once that is over, the corporate reciprocates and sends some of its employees over to the credit union for a few days. “It’s just getting started. We have six credit unions signed up already. It’s modeled on the idea of what foreign exchange students do,” said Cathy Corbi, VP of Human Resources for the corporate. It’s structured as a two-day program. Starting at lunch time, the visiting CU employees enjoy a welcome lunch and then visit with particular areas of the corporate where they have an interest. Corbi said Mid-States’ members obviously understand somewhat what the corporate does on a daily basis, but how deep that understanding is she’s not sure. “I think they have an idea, but I don’t think they really know. Just like we don’t know about credit unions as well. Even our COO wants to sign up for the exchange program,” said Corbi. The corporate has daily strict deadlines with wires and the Fed that credit unions might not be aware of. Conversely, Corbi said many corporate employees probably don’t understand what kind of pressure CU call center reps are under. The program isn’t for the meek. Corporate employees may find themselves on the frontline of a credit union’s operations – the teller line. They’ll get a first hand look at the vital role tellers play in representing the CU. “We need to know our members better, so we may send out employees to the teller line. We want to learn the whole spectrum of what they do, to better serve them,” said Corbi. [email protected]</p>

Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.

Your access to unlimited CUTimes.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical CUTimes.com information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including Law.com and GlobeSt.com.

Already have an account?


Credit Union Times

Join Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

  • Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
  • Exclusive discounts on ALM and Credit Union Times events.
  • Access to other award-winning ALM websites including TreasuryandRisk.com and Law.com.

Already have an account? Sign In Now
Join Credit Union Times
Live Chat

Copyright © 2022 ALM Media Properties, LLC. All Rights Reserved.