<p>CALABASSAS, Calif. – Cascade View CU, Portland, Ore., has the distinction of being the first former VIFI client to be converted to Digital Insight's platform. Digital Insight acquired VIFI earlier this year and notified VIFI clients that they would have to convert over to the DI platform. Mike Parker, director of MIS for the CU, was in no mood for a conversion as his CU had already gone through conversion pains moving from a Corporate Network eCom solution to Digital Insight. But Parker said he must give credit where credit is due – the DI conversion was smooth. "From beginning to end it took about two months. The cool thing about this is I never had to make a phone call to find out what was going on. I was getting phone calls all the time keeping me informed," said Parker. He said he had minimal problems communicating working with the CU's data processor, but nothing worth noting. His CU does not yet offer bill pay, however, which some VIFI clients were saying is going to be the real test of how DI does during the conversion process.</p>
Continue Reading for Free
Register and gain access to:
- Breaking credit union news and analysis, on-site and via our newsletters and custom alerts
- Weekly Shared Accounts podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical coverage of the commercial real estate and financial advisory markets on our other ALM sites, GlobeSt.com and ThinkAdvisor.com
Already have an account? Sign In Now
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.