Only 20% of credit union members said they plan to sign up fornew credit union services this year, half aren't sure and 30% aredefinitely not planning on adding new services, according to newdata from the Ann Arbor, Mich.-based analytics firm CFI Group.

Whether a credit union member plans to add services this yearmay also be a factor of age. About a third of “youngermillennials” (18 to 25 years old) said they expect to add servicesin the next year, but only 27% of older millennials (those 26 to34) said the same. Only a few Gen Xers (18%) and boomers (14%) said they plan to add productsin the coming year.

The survey of 487 credit union members asked respondents to ratetheir member experience with their primary financial institutions.The overall satisfaction score was 84 out of 100 in 2017. That wasthe same score as 2016, but scores have generally been trendingdown since 2013. Back then, the industry had a satisfaction scoreof 88, followed by scores of 86, 87 and 84 in 2014, 2015 and 2016,respectively. Credit unions have consistently outscored banks during that time.

In addition, with the exception of younger millennials, fewerrespondents last year said they were confident their credit unionswill protect their information.