The $1.2 billion Gesa Credit Union will be deploying fivepersonal teller machines at two of its five branches in the firstquarter of 2013, making it the first credit union in the Pacific Northwest to use the machines fromuGenius in Salt Lake City.
|The machines will give the 111,000 members of Gesa CU theability to interact with a live teller through two-way video,handling typical transactions such as deposits, paying bills,transfers and cashing checks.
|The credit union, meanwhile, will see a decrease in its branchcosts and improved operational efficiencies through use of thevideo tellers, the company and credit union said.
|“This technology allows our members to connect with our virtualexperts who can assist them with all their transactional needs. Weanticipate a significant return on our investment from the systemas we increase member growth, overall deposits, and net income,”said Christina Lethlean, president/ CEO of Gesa.
|“Financial institutions that have implemented our video bankingsolution are able to increase service hours and are seeingdecreased transaction times and increased membership,” said GenePranger, CEO of uGenius.
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