For the $693 million One Nevada Credit Union, its sales performance and trackingsystem was working for almost two decades.

But increasingly, it was grappling with a highly customized andantiquated technology system — no longer supported by the vendorand consultant that built it.

“Unlike many other financial institutions, we pay incentivesbased on the quality of sales as well as cross-selling ratios,”said Haigohe Miller, vice president of One Nevada in Las Vegas. “Weutilize specific calculations to determine employees' incentivepay-outs based on values we assign to each product andservice.”

After searching and evaluating for a new sales performance andincentive management solution, OneNevada chose KIVA's Respect software.

As part of the deployment, KIVA integrated its sales performanceand incentive management solution with One Nevada's Fiserv Summitcore processing system. The Respect software accesses referral andsales data directly from the core system in real-time and presentsthat information via intuitive dashboards tailored to meet thespecific needs of each user.

Every morning One Nevada's executive and senior management teamsas well as district and branch managers can view up-to-date salesdata by respective district, location and employee. Branchemployees are also able to see their individual performance everyday and know – down to the dollar – where they stand with incentiveearnings and what actions they need to take to meet monthly salesgoals, according to KIVA and One Nevada CU.