The $828 million Meritrust Credit Union has adopted Financial Management Solutions' Teller Management System, which has enabled the Wichita, Kan.-based credit union improve its staff schedules at 14 branches.

“We have a very rich paid-time-off program. Our regular employees receive five weeks off per year,” said Byron Stout, human resources vice president at Meritrust. “When we changed our policy to motivate employees to essentially use their days before the end of the year, it became an extremely hectic scheduling environment.”

Stout said FMSI's Teller Management System helped streamline the branch network scheduling process through an online engine, leading to considerable improvement in the teller line productivity.

The Teller Management System from Alpharetta, Ga.-based FMSI schedules tellers based on forecasted transaction volumes, helping financial institutions gain better control of labor costs.

“The Teller Management System reports provide me with a third-party reference to help validate important staffing decisions,” adds Stout. “It's very nice not having to rely on gut feelings anymore, especially when deciding whether or not to replace teller turnover. In some cases we have learned just tweaking current staff schedules is sufficient instead of adding an additional FTE.”

Instant Insights /

Meritrust Credit Union Adopts Teller Management System

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