Online Resources Corp. of Chantilly, Va., said it has signed the $5.1 billion Randolph-Brooks Federal Credit Union in Live Oak, Texas, to a multi-year agreement to use the company’s Architect digital banking solution.
The company said it also has completed the launch of its Architect solution at the $2.5 billion Lake Michigan Credit Union in Grand Rapids, Mich.
The ORCC selection at the 400,000-member Texas credit union followed a two-year evaluation process and the solution will be integrated with the fast-growing credit union’s new Fiserv Acumen core processing platform.
“We selected ORCC because of their solution’s integration capabilities with third-party providers and their proven experience,” said Mary O’Rourke, senior vice president at RBFCU. “Our institution has rapidly grown over the last five years, adding more than 150,000 new members. It was imperative that our online banking platform meet our current and future members’ needs.”
At Lake Michigan CU, about 102,000 of its 193,000 members are now using the Architect solution, integrated there with a Symitar Episys core.
A client of ORCC’s bill pay services since 2002, Lake Michigan Credit Union now offers members a single user experience from their banking and bill pay services, the credit union said.
“Converting to a new system of any kind is probably the largest, most complex project a financial institution can undertake, and with it comes many challenges,” said Razi Qadri, CIO and SVP of Corporate Services Group at Lake Michigan CU. “From past experiences of converting other systems and knowing what can potentially happen, we didn’t anticipate that it would go as smoothly as it did.”
ORCC said it now provides online banking and bill pay services to more than 450 credit unions