The association said that live help will be provided by employees of its member services team. Support will be available from Monday – Friday during regular business hours.
If a problem occurs during their offline hours, users will be able to submit a message to be addressed the following day, the association added.
“This new feature furthers our goal of providing member credit unions with comprehensive, convenient support,” said CUANY President/CEO William Mellin. “Whether you prefer to send an email, pick up the phone or chat instantly online, our team is here to offer expertise and assistance.”
The CUANY said its credit unions now serve 4.6 million members with assets of more than $57 billion.