The first financial institution in the country to use NCR's new virtual teller ATMs is the $227 million Sussex County Federal Credit Union in Seaford, Del.
The 18,000-member credit union began using the APTRA-branded ATM last week.
The new tellers allow members to use the ATMs as traditional machines or to interact with a teller from a remote location.
“We’ve been able to serve members faster during busy times using the kiosk experience, and its received increasingly heavy transaction volumes,” said Pamela Fleuette, CEO at Sussex County FCU. “By working with NCR to deploy APTRA Interactive Teller ATMs, we can move that virtual teller experience outside the doors of the branch, which will let us offer the service after hours and not just when the branch is open,” Fleuette said.
“Every financial institution is looking closely at how to redefine their branch experience. They want their branches to better differentiate themselves, enhance their brands, and offer enhanced services to their customers and members,” said Michael O’Laughlin, senior vice president, NCR Financial Services. “NCR knows that technology can help banks and credit unions rethink the branch banking experience. APTRA Interactive Teller puts a human touch to technology, mixing efficiency with ease-of-use to help branch transformation become reality.”