Xtend Inc. is increasing Saturday hours for its call center agents from 8 a.m. to 5 p.m. effective immediately, the Grand Rapids, Mich., CUSO said.
"We see this as another positive step in the evolution of our Xtension Call Center,” said Xtend President Scott Collins. “Since we support partners in four time zones, we knew it was only a matter of time before we would need to expand to meet the growing needs of our credit unions and CUSOs.”
Xtend now has call center clients in 14 states and Washington, D.C., the CUSO said, and more than 140 credit unions overall. It has 65 credit union owners.