FIS, the credit and debit card processor to the majority of card-issuing credit unions, has not revealed any details about how it experienced a processing interruption on Friday or measures it has taken to prevent it from happening again.
In a e-mailed statement, FIS spokeswoman Marcia Danzeisen, senior vice president with FIS in Jacksonville, Fla., acknowledged what happened and expressed regret, but did not explain the incident.
“On Friday, Sept. 16 FIS experienced a brief processing disruption involving a small number of its payment systems, which impacted a select number of clients,” Danzeisen wrote.
“All processing returned to normal on Friday. FIS was in communication with impacted clients throughout this event and regrets any inconvenience to its clients and their customers,” she added.
The interruption led to a service interruption of about three hours to hundreds of ATMs which are part of the CO-OP Financial Services’ CO-OP Network as well as interruptions to service at point-of-sale terminals served by the CUSO. No cardholders experienced an interruption at a point of sale terminal because of the CUSO's stand in procedures with other processors, according to a CO-OP executive.
The processor has not said when or if more information might be forthcoming.