Eleven credit unions have signed up for contact center service from PSCU Financial Services and its customized member service work has grown by 11% so far this year, the St. Petersburg, Fla., CUSO said.
The Total Member Care contact centers are now serving more than 280 credit unions, covering an additional 1 million members so far in 2011, PSCU said.
The contact centers now handle more than 18 million phone and online inquiries a year, PSCU said.
“This dramatic growth illustrates consumers’ demand for 24/7/365 access to financial services– ranging from inquires about loan or credit card interest rates to questions about existing accounts. We also become the credit union’s front office for a variety of special situations including conversions, home banking updates and mergers,” said Michael Kelly, the CUSO’s new president/CEO. “And credit unions continue to rely on us to support their members in the event of a natural disaster or service disruption.”
New Total Member Care clients range in size from $200 million to more than $1 billion, PSCU said.
They include VyStar CU of Jacksonville, Fla.; Citadel FCU of Exton, Pa.; FAIRWINDS CU of Orlando, Fla.; Lake Trust CU of Plymouth, Mich.; Hawaii State FCU of Honolulu; San Diego Metropolitan CU of San Diego, CA; Air Force FCU of San Antonio; Wanigas CU of Saginaw, Mich.; Sb1 FCU of Philadelphia; MECU of Baltimore; and Inova FCU of Elkhart, Ind.