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WEST PALM BEACH, Fla. - Feel that the fight against "fake CUs" is like fighting a ghost? Credit unions can take heart that in addition to efforts by NCUA, NAFCU, CUNA, NASCUS and law enforcement agencies, credit union leagues are upping the ante and experts say communication trumps con artists....
GRAND SACONNEX, Switzerland - U.S. credit unions are familiar with CUNA, NAFCU and the World Council of Credit Unions, but there is an international group that represents credit union and co-operative banks around the world that many American credit union people have never heard of. The International Co-Operative Banking Association...
While some credit union are committed to offering credit cards to members, surprisingly some large CUs have no interest. Read about this and other EFT news on pages 20-24.
In March, Art Corey assumed the responsibilities as the new president/CEO of the Connecticut Credit Union Association. Turn to page 33 to become acquainted with the new leader and learn about his opinions on CU-related issues.
ONTARIO, Calif. - About 140 credit unions will have access to surcharge free ATMs through an affiliation between the New York State Credit Union League's CU24 network and the CO-OP Network. The agreement allows CU24 participating credit unions to expand ATM access for their members through CO-OP Network's nearly 18,000...
ARLINGTON HEIGHTS, Ill. - Large card issuing banks sent 12% fewer mass mail credit card offers in 2003 than in 2002, according to Synovate, a firm that tracks some card trends. The company's survey showed that 4.29 billion credit card offers were received by US households during 2003 down from...
ARLINGTON, Va. - Just how essential is it to issue credit cards? Whether issued on their own or through an agent relationship with a card issuing bank, credit cards are generally considered essential items in a competitive credit union's product mix. But three credit unions with more than $500 million...
ARLINGTON, Va. - Whether they access a share draft account or a line of credit, members using debit or credit cards promise to become a steadily larger part of credit unions' bottom lines. But for all their growing importance, what goes on behind the scenes when a cardholder swipes their...
SPOKANE, Wash. - Convenience checks are proving extremely convenient not only for members of Spokane Teachers Credit Union, but for the financial institution as well. While members can now take advantage of a zero percent interest rate for six months - using the checks to consolidate balances or to make...
ARLINGTON, Va. - In less than a year, credit unions around the country are going to have to have ATMs in place that are not only capable of performing transactions at a new higher security encryption standard, but actually perform them. But with an estimated $200 million price tag across...
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A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.
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By harnessing the power of data, credit unions can enhance their services, optimize operations, and better serve their members. Here are 9 FAQs and answers about using predictive data.
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As economic experts scrutinize current data and trends, they predict that the path ahead is likely to have its share of obstacles. This white paper outlines strategies to monitor and navigate various risk factors impacting auto financing to better protect your credit union.
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Social media scams, phishing, and telephone-oriented attack delivery are a few of the increasingly sophisticated attack methods by cybercriminals. Learn more about these evolving techniques and how to protect your members.
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This info brief outlines important considerations and questions your team should take into account when evaluating a digital banking platform.
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Download this white paper and learn how a software development kit (SDK) can help you meet your credit union’s digital banking goals by enabling custom alterations and augmenting an off-the-shelf product to meet specific goals without impacting the base product.
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Download this white paper and learn how to achieve a consistent user experience, data control, and cost reductions in payments.
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Credit unions have reached a fork in the road and find themselves pondering the same question -- does our digital banking solution still meet market needs, or is it time to consider an upgrade? Download this eBook to find out how your credit union can continue to meet member expectations.
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Just as you’d recognize a loyal member when they walk into the branch, your digital banking platform should express the same familiarity as a friendly face. Download this eBook and learn how to bring a human touch to your digital member experiences in order to build member trust and loyalty.
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Everyone talks about a seamless user journey and personalized banking services, but how does that become today’s reality for credit unions rather than just a goal? Download this white paper to find out how.
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When selecting a digital banking platform, the questions you ask are critical and should tell your story. Many RFPs focus on features, functionality, and price, and although these are important points, consider asking more focused questions that align with your long-term strategy, such as the ones suggested in this white paper.
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Did you know the risk for member turnover drops from 50% to 25% when a member has two or more products with your credit union?² This whitepaper outlines the critical role that clean data plays in helping your credit union retain and grow membership.
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When it comes to your credit union’s contact center, Intelligent Virtual Assistants (IVAs) are essential but incomplete solutions for managing volume. Discover how to integrate IVAs into a broader digital member service strategy for maximum efficiency.
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Tap into the potential of real-time payments for small and medium-sized businesses (SMBs) and corporations. Discover insights and strategies on adoption rates, and opportunities for your credit union in this comprehensive report.
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Electronic Bill Presentment and Payment (EBPP) offers credit unions a number of benefits. Discover how to enhance member satisfaction, streamline payment processes, and more in this webinar brief.
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These unmistakable signs indicate your credit union’s call center needs a modern overhaul. Stay ahead of the curve and elevate your member service experience today.
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Is your organization looking toward real-time payments to modernize your services? This brief discusses technology enablers for real-time payments, clearing rules and message specifications, and customer support challenges in a real-time environment.
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Unlock the potential for your credit union members by optimizing your investor set. Learn how to maximize profitability, offer better rates, and enhance your market share.
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Discover how Dash Solutions and Brightwell collaborated to revolutionize cross-border payments for rural workers using the Dash mobile app. Read the case study now!
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Does the value outweigh the risk? Review three key considerations when evaluating whether to invest in growing an internal credit card program or explore an outsourced solution.
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Explore how a credit union strategically adapted to economic changes, achieving higher returns, flexible loan volumes, and gaining over 1,500 creditworthy members in just one year through a transformative partnership.
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Amidst a shifting financial landscape, it’s never been more important to retain members and attract the next generation of customers. In this white paper, discover how offering family-centric financial education can empower parents to raise financially literate kids, fostering loyalty and growth for your credit union.
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Explore the intricacies of credit card fraud with this comprehensive article. Learn about the varying types of fraud attacks and scams, their unique challenges, and multi-layered approaches to protect your credit union and members.
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In 2024, the financial industry is clearly facing a radical transformation, and these challenges are altering the landscape as we know it. This playbook explores the opportunities and challenges that lie ahead for credit unions and the financial industry. Use it as a guide to gain a competitive edge in this new landscape.
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2024 is in full swing and experts are here to inform, predict and guide you through all of your most pressing 2024 housing market questions. This whitepaper will help you gain clarity and clear up future predictions in regard to the most important topics in the housing market right now.
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This white paper offers credit unions a strategic advantage with insights for planning and exploring new opportunities in the evolving automotive financing landscape. Leverage this information to contribute to the long-term success and sustainability of your credit union in 2024.
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Learn where consumers are applying for credit cards, what type of spenders they are, what features are most persuasive, and what smaller financial institutions should focus on to continue expanding their market share.
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