{
  "author": {
    "name": "W Michael Scott",
    "webUrl": "/author/profile/w-michael-scott/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 7,
    "social": [],
    "articles": [
      {
        "uri": "/2014/12/07/bringing-mobile-power-into-the-branch/",
        "title": "Bringing Mobile Power Into the Branch",
        "byline": "W. Michael Scott",
        "kicker": "",
        "prettyDate": "December 07, 2014",
        "timeToRead": "4 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/w-michael-scott/",
            "name": "W. Michael Scott"
          }
        ],
        "kickerNode": [],
        "summary": "Credit unions are missing opportunities to use mobile technology to enhance branch revenue.",
        "body": null
      },
      {
        "uri": "/2013/11/11/making-the-most-of-idle-time-in-the-branch/",
        "title": "Making the Most of Idle Time in the Branch",
        "byline": " W. Michael Scott ",
        "kicker": "Commentary",
        "prettyDate": "November 11, 2013",
        "timeToRead": "5 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/w-michael-scott/",
            "name": "W. Michael Scott"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "This Opinion piece offers software and non-software based techniques for managing branch staff "idle time."",
        "body": null
      },
      {
        "uri": "/2013/06/12/branch-service-can-build-loyalty-guest-opinion/",
        "title": "Branch Service Can Build Loyalty: Guest Opinion",
        "byline": "W. Michael Scott",
        "kicker": "",
        "prettyDate": "June 12, 2013",
        "timeToRead": "4 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/w-michael-scott/",
            "name": "W. Michael Scott"
          }
        ],
        "kickerNode": [],
        "summary": "Despite the lure of online banking, ensuring a positive branch experience is still one of the best ways to retain existing members and grow their loyalty. Unfortunately, as many credit unions have discovered, maintaining a branch overflowing with employees does not guarantee good customer service.",
        "body": null
      },
      {
        "uri": "/2013/04/10/tracking-sales-service-and-productivity-in-the-lobby/",
        "title": "Tracking Sales, Service and Productivity in the Lobby",
        "byline": "W. Michael Scott",
        "kicker": "News",
        "prettyDate": "April 10, 2013",
        "timeToRead": "3 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/w-michael-scott/",
            "name": "W. Michael Scott"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "Business intelligence, obtaining actionable insight from the information credit unions already collect and store, is often presented as the solution to a world of sales, service and productivity issues. BI can be just that, but too often a lack of understanding of its benefits, difficulty in extracting it or insufficient...",
        "body": null
      },
      {
        "uri": "/2012/03/19/guest-opinion-suffering-from-lackluster-lobby-performance/",
        "title": "Guest Opinion: Suffering From Lackluster Lobby Performance?",
        "byline": "W. Michael Scott",
        "kicker": "",
        "prettyDate": "March 19, 2012",
        "timeToRead": "4 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/w-michael-scott/",
            "name": "W. Michael Scott"
          }
        ],
        "kickerNode": [],
        "summary": "Management has struggled with fully understanding the overall performance in the lobby due to various systems capturing fragmented information.",
        "body": null
      },
      {
        "uri": "/2012/03/01/branches-suffering-from-lackluster-lobby-performan/",
        "title": "Branches Suffering from Lackluster Lobby Performance?",
        "byline": " W. Michael Scott ",
        "kicker": "Commentary",
        "prettyDate": "March 01, 2012",
        "timeToRead": "4 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/w-michael-scott/",
            "name": "W. Michael Scott"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "Most would agree that the platform side of the branch plays a critical role in the success of branch network profitability.",
        "body": null
      },
      {
        "uri": "/2012/03/01/branches-suffering-from-lackluster-lobby-performance/",
        "title": "Branches Suffering from Lackluster Lobby Performance?",
        "byline": "W. Michael Scott",
        "kicker": "Commentary",
        "prettyDate": "March 01, 2012",
        "timeToRead": "4 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/w-michael-scott/",
            "name": "W. Michael Scott"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "Most would agree that the platform side of the branch plays a critical role in the success of branch network profitability.",
        "body": null
      }
    ]
  }
}